Privacy Policy

Privacy Policy

Last updated: September 11, 2026

This Privacy Policy explains how Shiyan Yuchi Dongfeng Truck Parts Co., Ltd. (“we”, “our”, “us”), the operator of syyctruckparts.com (the “Website”), collects, uses, and protects your personal data. We are a business-to-business (B2B) supplier of Dongfeng and Cummins commercial vehicle parts, serving overseas distributors, fleet operators, and repair businesses primarily in Africa, the Middle East, and Central Asia.

1. Who We Are

Company: Shiyan Yuchi Dongfeng Truck Parts Co., Ltd.
Address: No. 4138, Fuqiao Zone, Bailang, Shiyan City, Hubei Province, China
Email: vera@syyctruckparts.com
WhatsApp: +86 185 2785 1754

2. What Data We Collect

We only collect information you choose to give us when you contact us for business purposes:

  • Inquiry data: name, company name, country, email address, phone/WhatsApp number, and the content of your message when you submit our contact or quote request forms.
  • Quote list data: product names, part numbers, and quantities you add to your inquiry basket.
  • Communication records: emails, WhatsApp messages, and live-chat transcripts (via Tawk.to) exchanged with our sales team.
  • Technical data: IP address, browser type, device type, and pages visited, collected through standard server logs and cookies.

We do not collect payment card data. This Website does not process online orders or payments; all transactions are agreed directly by email, WhatsApp, or telegraphic transfer (T/T).

3. How We Use Your Data

We process your data to:

  • Respond to your inquiries and prepare quotations;
  • Quote, sell, and deliver products you request, including export documentation;
  • Provide after-sales support and communicate about orders, shipments, and warranties;
  • Improve our Website, product range, and customer service;
  • Send you product updates or offers, only where permitted. You may opt out at any time by replying “unsubscribe” to any email.

Our legal bases (where applicable, e.g., under GDPR) are: performance of a contract or steps prior to entering into a contract (Art. 6(1)(b) GDPR); legitimate interests in operating and marketing our B2B business (Art. 6(1)(f) GDPR); and your consent where required (Art. 6(1)(a) GDPR).

4. Cookies and Analytics

The Website uses essential cookies necessary for its operation (including session cookies that keep your inquiry list active while you browse) and may use analytics cookies to understand which products and pages interest our visitors. You can block or delete cookies through your browser settings; the Website will remain functional.

5. Third-Party Services

We share data only with service providers necessary to operate this Website and our business, each bound by confidentiality obligations:

  • Hosting and email delivery: our hosting provider and transactional email service process form submissions and notifications on our behalf;
  • Live chat: Tawk.to provides the on-site chat widget;
  • Analytics/search: standard services such as Google may receive limited technical data.

We do not sell or rent your personal data to third parties for marketing.

6. International Transfers

As an exporter, we work with customers and service providers located outside your country, including in China. Where personal data is transferred internationally, we take reasonable steps to ensure it receives adequate protection consistent with this Policy.

7. Data Retention

Inquiry and order records are retained for up to 5 years so we can support repeat orders, warranties, and any legal or tax obligations. Server logs and analytics data are retained for shorter periods in line with our providers’ default settings.

8. Your Rights

Subject to applicable law, you may request: access to the personal data we hold about you; correction of inaccurate data; deletion of data we no longer need; restriction of or objection to certain processing; and withdrawal of consent (e.g., for marketing). To exercise any right, email vera@syyctruckparts.com. We respond within 30 days. If you are in the EEA or UK, you may also lodge a complaint with your local data protection authority.

9. Data Security

The Website is served over HTTPS. Access to inquiry data is limited to authorized sales staff. While no system is perfectly secure, we apply reasonable administrative and technical measures appropriate to a B2B trading website.

10. Children

This Website is intended for business users. We do not knowingly collect data from anyone under 16 years of age.

11. Changes to This Policy

We may update this Policy as our business or the law requires. The “Last updated” date above shows the current version. Material changes will be highlighted on this page.

12. Contact Us

Questions about this Policy or your data: vera@syyctruckparts.com or WhatsApp +86 185 2785 1754.